Frequently Asked Questions

The Tides at Willow Pointe stands out among apartment homes in Richland by offering proximity to the Columbia River, Riverfront Trail, and Pacific Northwest National Laboratory. The community offers thoughtfully designed apartment homes and on-site amenities such as a resort-style pool, fitness center, pet-washing station, and complimentary bike, kayak, and paddleboard rentals.

The leasing office at The Tides at Willow Pointe is open during Monday through Friday, 8 AM to 5 PM.

The leasing team at The Tides at Willow Pointe can be reached by phone at (509) 940-0029, by email at [email protected], or through the contact us page. Contacting the leasing office is the best way to ask questions about availability, pricing, and tours.

Renters insurance is required at The Tides at Willow Pointe. Residents are able to use their own renters insurance provider or enroll in an approved program through Assurant.

The Tides at Willow Pointe offers a resident referral program for current residents, subject to program terms, eligibility, and availability.

If apartment homes are fully leased, The Tides at Willow Pointe offers a waitlist for prospective residents. Interested renters can ask the leasing team about waitlist availability, timing, and next steps for joining.

The Tides at Willow Pointe is a smoke-free community, smoking and vaping policies apply to all apartment homes, common areas, and amenity spaces.

The leasing team at The Tides at Willow Pointe supports English, and may be able to provide support for other languages upon request

Prospective residents can schedule a tour of The Tides at Willow Pointe by contacting the leasing office or on the schedule a tour page.

The Tides at Willow Pointe offers live video, in-person guided tours, and virtual tours.

Prospective residents at The Tides at Willow Pointe are able to tour a specific floor plan, apartment view, or similar layout, depending on current availability and access.

The Tides at Willow Pointe does not offer weekend and does not offer after-hours tours by appointment.

A valid government-issued photo ID is required for tours at The Tides at Willow Pointe. Additional documents, such as proof of income, may be helpful if you plan to apply during or after your visit.

Current apartment availability at The Tides at Willow Pointe can be viewed on the floor plan page or with the leasing office. Availability may change quickly based on applications, move-ins, and upcoming vacancies.

Rent specials at The Tides at Willow Pointe change frequently. Contact the leasing team for the latest specials.

The Tides at Willow Pointe offers one- and two-bedroom floor plans in Richland.

Square footage at The Tides at Willow Pointe varies by floor plan, with one-bedroom apartment homes being 694 square feed and two-bedroom homes being 911 square feet.

Apartment homes at The Tides at Willow Pointe include finishes such as distinctive wood-style flooring, custom-designed cabinetry with soft-closing doors and drawers, stainless steel appliances, personal balconies, and modern lighting, with select units offering upgraded interior features. Finishes can vary by apartment home, renovation level, and floor plan.

Apartment homes at The Tides at Willow Pointe include full-size, front-load in-home washers and dryers.

Apartments at The Tides at Willow Pointe are equipped with individual mini-split HVAC systems in each bedroom and living room.

Apartment homes at The Tides at Willow Pointe include private balconies.

The Tides at Willow Pointe offers accessible apartment features and step-free routes in select areas of the community.

The Tides at Willow Pointe is located at 230 Battelle Boulevard, Richland, WA 99354, offering convenient access to Tri-Cities' local shopping, dining, employers, and transportation routes. Its location makes it easy for residents to connect with daily essentials and neighborhood destinations.

The Tides at Willow Pointe is located within the Richland School District.

Parks near The Tides at Willow Pointe include Howard Amon Park, Leslie Groves Park, Columbia Point Marina Park, and Chamberlain Park, giving residents access to outdoor recreation, walking paths, green space, and local gathering areas in Richland.

Within about 10 minutes of The Tides at Willow Pointe, residents can find fitness options such as Planet Fitness. The property is also close to coffee shops such as Starbucks. Nearby grocery stores include Highlands Organic Market and Safeway. These nearby conveniences support a more connected and efficient daily routine in Richland.

Nearby points of interest around The Tides at Willow Pointe include Pacific Northwest National Laboratory, Bechtel, Hanford, The Parkway, and the Richland Community Center. This location helps residents stay connected to work, leisure, and everyday conveniences in Richland.

Public transit near The Tides at Willow Pointe includes the Port of Benton Blvd and 9th St bus stop within a four minute walk.

Rent at The Tides at Willow Pointe in Richland varies based on the apartment floor plan, square footage, location within the community, interior features, and current market availability. Prospective residents should check current pricing on the floor plans page or contact the leasing office for the latest rent ranges.

The Tides at Willow Pointe offers lease terms such as 3- to 12-month leases, with availability depending on seasonality, apartment type, and current leasing conditions. The leasing team can explain which lease lengths are available for specific apartment homes.

The standard security deposit at The Tides at Willow Pointe is based on screening results. Deposits are typically $300 but amounts may vary depending on the applicant profile, and lease terms. The property does not offer a deposit alternative program.

When signing a lease at The Tides at Willow Pointe, residents may be charged fees such as a $50 application fee per applicant, a $300 administrative fee, $400 pet deposit (if applicable), $4 pest control fee, and other required move-in costs.

Monthly rent at The Tides at Willow Pointe includes base rent, while recurring monthly costs not included consist of allocated utility charges, amenity fee of $2.50, optional garage parking at $145 per month, and pet rent of $30 per pet per month. Costs vary by apartment home and lease terms.

Early termination at The Tides at Willow Pointe is governed by the lease agreement and includes 30 days' written notice and a lease buyout fee equal to 2 times the monthly rent.

Lease renewals at The Tides at Willow Pointe are offered 90 days prior to the lease end date.

To apply for an apartment at The Tides at Willow Pointe, complete the online application and submit the required forms and supporting documents. Applicants are asked for identification, income information, and consent for screening.

Application approval timelines at The Tides at Willow Pointe depend on document completion, identity verification, and screening turnaround times, and may take approximately 72 hours. Processing times can vary based on weekends, holidays, or incomplete applications.

Qualification requirements at The Tides at Willow Pointe include income 3 times rent, credit history review, background screening, rental history, and other criteria listed in the rental requirements.

The Tides at Willow Pointe accepts guarantors or co-signers for students or first-time renters.

Background checks are required as part of the standard apartment application process at The Tides at Willow Pointe, subject to applicable laws and screening policies.

Application and administrative fees at The Tides at Willow Pointe include $50 per applicant and $300 and are refundable.

Roommates at The Tides at Willow Pointe can apply together for the same apartment home, subject to occupancy guidelines and screening requirements. Income, credit, and qualification standards may be reviewed both individually and collectively.

If an application for The Tides at Willow Pointe is not approved, the applicant is notified and will receive information about next steps, if available. Screening outcomes are handled according to community policy and legal requirements. Any refundable fees will be refunded.

Residents at The Tides at Willow Pointe can pay rent through the online BILT portal, which supports payment options such as ACH, debit card, and credit card.

The Tides at Willow Pointe does not offer flexible rent payment options or payment plans.

Additional fees associated with paying rent at The Tides at Willow Pointe include late fees and payment method fees.

Some utilities at The Tides at Willow Pointe are included in your monthly rent statement, including pest control, sewer, trash, water, common area electric, and gas. Utilities paid separately to a third party are electric, and gas.

Typical monthly utility costs at The Tides at Willow Pointe depend on the floor plan, apartment size, occupancy, seasonal usage, and local provider rates.

The Tides at Willow Pointe does not offer site-wide Wi-Fi.

The Tides at Willow Pointe offers access to high-speed fiber internet. Residents are responsible for setting up and maintaining their own internet service. Providers in the Richland area include Ziply Fiber, Spectrum, and other local providers, depending on availability. Fiber and gigabit-speed options may be available, but speeds and provider availability should be confirmed directly with the provider for the specific apartment home.

Parking for residents at The Tides at Willow Pointe includes open parking and garage parking. Guest parking can be found in first-come, first-served parking spaces.

Parking at The Tides at Willow Pointe is included in rent and does not require a separate monthly parking fee. Garage parking can be requested at $145/month.

The Tides at Willow Pointe does not offer electric vehicle charging stations.

The Tides at Willow Pointe offers bike storage, bike rooms, or bike racks.

On-site amenities at The Tides at Willow Pointe include a resort-style swimming pool, fitness center and yoga studio, pet-washing station, complimentary bike, kayak, and paddleboard rentals, community room, and secured parcel room, creating a more convenient and connected apartment living experience in Richland, Washington.

The Tides at Willow Pointe has a swimming pool for residents. The pool hours are 9 AM to 9 PM daily, subject to seasonal operation, posted rules, and community policies.

The Tides at Willow Pointe offers a 24-hour fitness center.

The Tides at Willow Pointe has a clubhouse, and select spaces are available and can be reserved for private use for a $200 deposit.

Package delivery at The Tides at Willow Pointe is managed through a secured parcel room accessible by key fob.

Additional on-site storage is available via garage at The Tides at Willow Pointe for $145/month.

The Tides at Willow Pointe offers resident events, community programming, or social activities such as monthly community events.

The Tides at Willow Pointe offers pet amenities such as a pet-washing and grooming station. There is a dog park within an eight minute walk

The Tides at Willow Pointe allows pets and require a pet deposit of $400, and monthly pet rent of $30 per pet. Breed restrictions, weight limits, and pet count limits apply.

Service animals and support animals at The Tides at Willow Pointe are handled in accordance with applicable laws and community procedures. Residents who need an accommodation should contact the leasing office regarding documentation and the approval process.

Residents at The Tides at Willow Pointe can submit a maintenance request through the RentCafe resident portal. Submitting complete details helps the maintenance team respond more efficiently. Emergency maintenance can be reached by calling (509) 940-0029 and following the prompts for urgent service. Residents should use the emergency line only for qualifying after-hours maintenance issues.

Maintenance response times at The Tides at Willow Pointe depend on the type of issue, service priority, parts availability, and staff scheduling. Routine requests are generally addressed within 48 to 72 hours, while urgent issues are prioritized based on severity.

Emergency maintenance issues at The Tides at Willow Pointe generally include situations such as active flooding, loss of essential utilities where applicable, major plumbing leaks, fire-related hazards, or other urgent conditions. If the emergency is life-threatening, please call 911 first.

The Tides at Willow Pointe provides preventive maintenance services such as filter changes, pest control, seasonal inspections, or other scheduled services, depending on the community’s maintenance program.

Before move-in at The Tides at Willow Pointe, the apartment home is prepared through standard turnover steps such as inspection, cleaning, maintenance review, and verification of readiness.

The Tides at Willow Pointe provides a move-in checklist.

Elevator and/or loading zone reservations are not required at The Tides at Willow Pointe, residents should coordinate with the leasing office in advance of move-in or move-out.

The Tides at Willow Pointe offers a move-in and move-out walk-through or inspection process.

Move-out requirements at The Tides at Willow Pointe include providing proper notice, returning keys or access devices, removing personal belongings, and leaving the apartment in the required condition.

Deposit refunds at The Tides at Willow Pointe are given according to the lease agreement and applicable law, after any applicable deductions for damages, cleaning, unpaid balances, or other charges.

The Tides at Willow Pointe accepts corporate and short-term leases, subject to availability, minimum lease requirements, and pricing adjustments.

The Tides at Willow Pointe offers preferred-employer discounts or relocation partnerships with Pacific Northwest National Laboratory (PNNL), subject to eligibility and current program availability.

The Tides at Willow Pointe offers student-friendly leasing options such as guarantor support.

The Tides at Willow Pointe does not offer furniture rental partnerships.

The Tides at Willow Pointe include sustainability or eco-friendly features such as energy-efficient, dual-pane windows and on-site cardboard recycling. These features can help support more efficient apartment living in Richland.

Apartment homes and shared spaces at The Tides at Willow Pointe include energy-efficient appliances or systems such as energy-efficient, dual-pane windows. Specific features vary by apartment home.